Sistem Informasi Customer Service Berbasis WEB pada PT. Telekomunikasi Indonesia, Tbk. (TELKOM) Jember

  • Diba Ashrifa Universitas Muhammadiyah Jember
  • Miftahur Rahman Universitas Muhammadiyah Jember
  • Amalina Maryam Zakiyyah Universitas Muhammadiyah Jember


PT Telekomukasi Indonesia, Tbk (Telkom) Jember in customer service work such as contacting customers to remind bills every month for those who have just subscribed to products from PT Telekomukasi Indonesia, Tbk (Telkom) Jember. In this work, of course there is data processing that must be detailed and can be done quickly. However, data processing that is still used at PT Telekomukasi Indonesia, Tbk (Telkom) Jember uses an impractical system such as the use of a Google Sheet which then checks the customer's internet number one by one (copy-paste) into another program to find out the number of bills in arrears, then after it contacts those customers and records things like customer complaints. With current technological developments, customer service is made easy and fast. In this research, web development uses the PHP programming language and the method used is the waterfall model. The result of this research is a system that can process calling data. The system can be used by PT Telekomukasi Indonesia, Tbk (Telkom) Jember service officers. With this system, making reports on the results of calls becomes more effective in the form of information data that is input online through the website so that it can produce reports on the results of calls that are ready to be printed or downloaded by the customer service department.


[1] T. Indonesia, “Tentang Telkomgroup : Profil dan Riwayat Singkat,”, 2020. (accessed Dec. 09, 2023).
[2] Elgamar, Konsep Dasar Pemrograman Website dengan PHP. Malang: Ahlimedia Book, 2020.
[3] A. Z. M, A. A. Muris, and A. Rahman, “Sistem Informasi Pelayanan Gangguan Berbasis Web di PT . Telkom Kabupaten Ogan Komering Ulu,” vol. 19, no. 2, pp. 327–338, 2023.
[4] M. Rahman and M. Dasuki, “Pembuatan Aplikasi Pembelajaran Rukun Islam Dan Kumpulan Do’a Berbasis Android,” JUSTIFY J. Sist. Inf. Ibrahimy, vol. 1, no. 1, pp. 1–7, 2022, doi: 10.35316/justify.v1i1.1958.
[5] R. Sutianingtyas, G. Wijaya, and M. Rahman, “Sistem Informasi Pengolahan Data Pertanian Berbasis Web Di Desa Karang Duren,” JUSTIFY J. Sist. Inf. Ibrahimy, vol. 2, no. 1, pp. 89–96, 2023, doi: 10.35316/justify.v2i1.3419.
[6] R. A. Sukamto and M. Shalahuddin, Rekayasa Perangkat Lunak (Terstruktur dan Berorientasi Objek), Revisi. Bandung: Informatika, 2018.
[7] Binus University, “Apa Itu User Interface Design,” 2020. (accessed Dec. 09, 2023).
[8] T. P. Arin, M. Rahman, and S. Hidayatullah, “Perancangan Aplikasi Pembelajaran Mathematic Game Menggunakan Metode Finite State Machine dan Construct 2,” J. CoSciTech (Computer Sci. Inf. Technol., vol. 4, no. 2, pp. 421–428, 2023, doi: 10.37859/coscitech.v4i2.5109.
[9] M. F. Adiman, M. K. Roziqin, and M. Rahman, “Perancangan Sistem Informasi Manajemen Distribusi Gas Elpiji Berbasis Web Pada PT. Bumi Gasindo Raya,” JUSTIFY J. Sist. Inf. Ibrahimy, vol. 1, no. 2, pp. 110–117, 2023, doi: 10.35316/justify.v1i2.2593.
[10] Syafnidawaty, “Black Box Testing,” 2020. (accessed Dec. 09, 2023).
How to Cite
Ashrifa, D., Rahman, M., & Maryam Zakiyyah, A. (2024). Sistem Informasi Customer Service Berbasis WEB pada PT. Telekomunikasi Indonesia, Tbk. (TELKOM) Jember. JUSTIFY : Jurnal Sistem Informasi Ibrahimy, 2(2), 157-166.
Abstract viewed = 58 times
PDF (Bahasa Indonesia) downloaded = 89 times