IMPLEMENTASI ETIKA BISNIS ISLAM DALAM PELAYANAN JASA

Abstract

Every businessman must apply ethics properly. With the correct application of ethics, the business activities carried out will run correspondingly to the applicable religious rules. Ethics that must be considered in doing business include ethics with fellow entrepreneurs, employees, customers and the community. This research is a qualitative research that uses descriptive analysis, which describes all the data that the researcher collects, both from the results of observations, interviews and documentation during research at CV. HAZHA Banyuwangi about the implementation of Islamic business ethics in services.

Based on the results of the study indicate that Islamic business ethics in CV. HAZHA has been applied in serving consumers. The ethics applied are correspondingly to what is taught in Islam. This can be seen from the existence of excellent service, the quality of the products marketed, always keeping promises in accordance with the agreement, determining prices evenly, the existence of activities in the form of worship and so on. Consumers get satisfactory goods and services, they are always polite and friendly in serving and listening to customer complaints. Supporting factors that affect the progress of CV. HAZHA is all parts, both internal and external parts. Internal parts are the cooperation of employees who support each other, quality goods and excellent service while the external part is customer loyalty. The inhibiting factors experienced by CV. HAZHA are a very short time gap between ordering, processing and delivery, because report card cover and certificate folders are only needed in certain months